Structural Health Monitoring Solutions LogoStructural Health Monitoring Solutions

Last updated: November 4, 2025

Privacy Policy

Structural Health Monitoring Solutions ("SHMS", "we", "us") respects the confidentiality of the critical infrastructure we serve. This Privacy Policy explains how we collect, use, and protect personal and project information across our websites, monitoring platforms, and services.

Information we collect

  • Contact details submitted through forms, email, or phone consultations.
  • Project specifications, asset inventories, drawings, and telemetry shared for proposal or service delivery.
  • Usage analytics from our dashboards and websites, collected via cookies and access logs to maintain security.

How we use information

  • To scope services, produce proposals, and configure monitoring deployments.
  • To operate, maintain, and improve dashboards, alerting, and reporting workflows.
  • To comply with legal, regulatory, and contractual obligations including NBIS and FHWA reporting.

Data sharing

  • We share data only with vetted subcontractors, suppliers, and cloud providers necessary to deliver contracted services.
  • We disclose information when required by law, regulation, or court order, or to protect safety and property.
  • We do not sell personal information and we do not allow advertising networks to track user activity across our properties.

Data security & retention

  • Access controls, encryption in transit and at rest, and continuous monitoring protect client and project data.
  • Retention schedules follow contractual requirements and regulatory mandates; data is securely deleted when no longer needed.
  • Incident response procedures and regular penetration testing ensure we can detect and contain unauthorized access.

Your rights

  • Request access, correction, or deletion of personal information subject to contractual and regulatory obligations.
  • Limit marketing communications by updating preferences or contacting us directly.
  • Ask questions or file complaints with our privacy officer at [email protected].

Contact

Please direct privacy questions to [email protected] or mail Structural Health Monitoring Solutions, Attn: Privacy Officer, 1210 Structural Diagnostics Way, Suite 400, Seattle, WA 98104.